DialogOps is not limited to a closed catalog of connectors. Beyond the integrations we already offer, we also build tailored integrations under contract so agents can trigger resources from your own software without leaving the conversation.
Our focus is to connect WhatsApp to the real workflow behind your operation. That means querying data, triggering actions, and returning useful answers inside the conversation at the exact moment the agent or customer needs them.
An integration can expose contextual actions by message or by conversation, such as checking records, querying NCM data, verifying status, generating documents, opening processes, logging updates, or returning formatted answers to the customer.
If your ERP, CRM, legal system, foreign trade platform, or internal software is not among the ready-made connectors, we can design the integration on demand with commercial and technical scope aligned in advance.
The goal is not just background synchronization. It is to place the right data and the right action inside the WhatsApp workflow so agents can reply better, with less tab switching and less operational memory load.
Tailored integrations are handled as a contracted project. Based on your software context and the desired WhatsApp workflow, we align feasibility, priority, and scope.
If you already have an API, documentation, key endpoints, or at least a description of what the agent needs to do inside WhatsApp, that speeds up the assessment a lot.
This model usually creates the most value when the team depends on your software during support and currently loses time switching screens, copying data, or asking internal staff for help to answer customers.